How do I get a Customer Reference Number (CRN)?

Families need to supply the CRN for the parent claiming the Child Care Subsidy, as well as their child’s CRN, when completing the Enrolment Kit.

The quickest way to get a CRN is with myGov. To start, you need a myGov account. If you don’t have one, you can create one. Once you’ve created your myGov account, follow these steps to prove your identity online and get a CRN.

1. Sign in to myGov.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details to prove who you are. You’ll need 1 of these documents:
   • Australian birth certificate
   • Australian citizenship certificate
   • current Australian passport
   • Australian Visa
   You’ll also need 1 of these documents:
   • Australian Citizenship by Descent Certificate
   • Australian driver license
   • ImmiCard issued by the Department of Home Affairs.
4. Enter details from your Medicare card.
5. Enter some personal details. myGov will share this information with Centrelink to check if you have a CRN. If you don’t have a CRN, they will give you one.
6. Your new Centrelink online account will link to your myGov account.
7. You’ll need more identity documents at a later date to complete the identity requirements.
8. You’re now ready to claim a Centrelink payment.

If you can’t get a CRN online, you can call Centrelink to prove your identity over the phone. Once you have a CRN, you can make your claim using your Centrelink online account through myGov.